General Frequently Asked Questions (FAQ’s)

General Frequently Asked Questions (FAQ’s)

Welcome to our comprehensive General FAQ’s page (General Frequently Asked Questions).  Here you will find an answer to almost any question about our services.  This page is completely scrollable so you can view the entire question and answer list by scrolling up or down.  You can also jump to a specific subsection using the links below.  On the left side is a list of subsections.  These provide a quick link to the General FAQ’s subsections on this webpage.  On the right, we have links to our Specific Test FAQ’s pages (Specific Test Frequently Asked Questions).  Specific FAQ’s provide additional information not found on this General FAQ’s page; questions and answers which are directly related to a particular test.



Registration

How do I Register for a Class?

You can register in one of two ways: via our webpage or over the phone. You will need to register in advance before your class start date. Payment can be made via Credit Card or Debit Card with the Visa/MasterCard Logo. We accept Visa, MasterCard, Discover, and American Express. If you do not have a Credit Card, you may register for a class using our check form, which can be found here: Check Form


Is there a Registration Deadline?

No. We do not have a registration deadline. We accept registrations based on a first-come, first-served basis. Courses are available until they fill to our usual 15* student maximum. We suggest that you register as early as possible to secure your seat in class.

Many students call in and ask, “when is the last possible date to register?” While there is no deadline, registering early ensures that your materials will be at your first class. It also ensures a place in class; if you register too late the class might be filled to capacity. We cannot guarantee space availability in a particular class during the last week of the registration period.


Are classes still available?

Many students call in and ask us if classes are still available in their area. If you see the course on our webpage you may still register for it. When a class is no longer available we remove the course from our webpage.


Do you still have room in a class?

If a course is listed on our website, then there is still room in that class. The webpage is updated continuously until we have reached the 15 student maximum (Student maximums do not apply to our Los Angeles, Manhattan, Portland (OR), Sacramento and San Francisco courses).


What are the requirements to sign up for one of your courses?

There are no requirements to sign up for our courses. Anyone who wants to improve their test scores can take our courses.


How old do I need to be to take the SAT class?

Our SAT course is available to younger and advanced students who seek SAT preparation for special programs (e.g., the Johns Hopkins and Duke programs). The typical class age range is 15 – 18, but we can accommodate students as young as 12. Instructors are trained to help advanced younger students.


How far in advance should I register?

Classes are available on a first-come, first-served basis as we do not have a registration deadline. When classes are filled up to the student maximum they are no longer available for registration. If you wait too long, the class might be filled to up where registration is no longer available.


Payment at time of Registration

Full payment is required at the time of registration. This applies to both internet and phone registrations. We cannot hold your information on file to save a place for you in a course if you have not paid the full fee.


Can I place a deposit to reserve my spot in class?

No. All students must register in advance and pay for the course in full at the time of registration. We do not accept deposits to hold spaces in class.


Paying at the door and Walk-In Registration

We do not allow walk-in registrations to our courses. Advance registration is required either online at www.sherwoodtest.com or by calling us toll free at (866) TEST-PREP. We do not accept payment at the door and instructors are not allowed to admit anyone into the classroom who is not officially registered in the course.


Registration at classroom locations

You must register for our courses over the phone or online. You cannot register for a course at a classroom location. Most classroom locations are hotel conference rooms set up in a classroom format. Others are at university conference centers. We rent these conference room and classroom facilities to save costs. These savings are reflected in our value priced courses. The venues are not affiliated with us and cannot take registration and payment. They do not have information or brochures about our services and cannot answer questions about our company and course offerings.


For those who can only pay by Check or Money Order

We ask that you pay by Credit Card or Debit Card, but if you cannot, you can pay by Check or Money Order. Please print out our check form and mail it in with your full payment. Due to mail transit time and the associate processing time, please mail your Check or Money Order payment well in advance of the course start date.


Late Registrations

Some classes are still available after the course start date. You may view these listed on our webpage or call us for more information. Registration for these courses is available for about 3 – 5 days after the official course start date. Courses are not prorated if you miss a class and the full course fee still applies.


I’m worried that I might not be on the course roster because I registered at the last minute.

Sometimes students register for a course at the last possible moment. If you have registered within 24 hours of the course start date please print out and bring your course confirmation receipt with you to your first class. You can show this to your instructor to double-check that you were listed on the course roster to be allowed into class.


If I registered within 24 hours of the class start time, should I bring in my receipt just in case?

Yes. We highly recommend that you print and bring in your course receipt to class if you have registered at the last minute. Many times students will be on the instructor’s course roster but sometimes the data won’t make it in time to be included on the course roster. If you print out your receipt and show it to your instructor, you’ll be allowed into class.


Do I need a registration ticket to attend my first class?

No. Our instructors will have your contact information on their course roster. You will not be mailed, nor will you need to print out an admission ticket to attend your first class. Only those who are on our course rosters will be allowed to attend class. Please bring a Photo ID with you to your first class.


What if I cannot make it to the first class? How can I receive my materials so that I’ll be

prepared for the next class?

We do not mail out course materials to students who add late or who miss their first class. Students will only receive the course materials at their first class (which in these circumstances is the second class of the course). Course materials cannot be picked up from the instructor or the class venue. There are no exceptions to this policy.


The class I want to register for is sold out. What can I do?

If you do not see a class posted on our website it is no longer available. When a course meets our student maximum we close out the class and remove it from our website. A sold out class is no longer available for registration and we do not have waiting lists for our courses. You can check our webpage for other cities nearby to see if those classes are still available. You can also register early for the next start date course in your area.


Is there a waiting list for your courses?

No. We do not have a waiting list. Full payment is required at the time of registration. Once we reach our 15* student maximum, the course will close out. If a course is closed out and a student in that course decides to postpone their registration to another session, we will not substitute anyone into their spot. Once a course has been removed from our webpage we do not have a waiting list should an opening arise.


Why do we need your e-mail address during registration?

We need your email address so we can send your initial confirmation course receipt email and the location e-mail. You receive two e-mails from us: (1) Your course confirmation receipt e-mail. This comes within 24 hours of registering. (2) The Class location and reminder e-mail. This comes the Friday before the Start Date of your course. We do not sell our e-mail lists to third parties nor do we solicit you with offers or unnecessary correspondence.


How can I confirm my enrollment? Can you resend my confirmation receipt e-mail?

Upon registering, either on our webpage or by calling us, you will receive a course confirmation receipt e-mail within 24 hours to the e-mail address you supplied at the time of registration. Sometimes this e-mail may go to your “junk mail” or “spam” folders. Please check in these folders if you did not receive your confirmation e-mail in your Inbox. If after checking all of your folders and you still did not receive your confirmation e-mail, you may request us to resend the e-mail by contacting us at: customerservice@sherwoodtest.com or by calling (866) TEST-PREP.


What if I register, and, for some reason or another, my name is not on the course roster?

I am afraid that, if this happens, I will miss the first class.

Once a student registers for a course, their name is added to the course roster. If you are afraid that there might be a technical error, you can always print out your course confirmation receipt and bring it to class with you.


When do I receive the course confirmation e-mail and the course location e-mails?

You will receive two e-mails from us when you register for a course. You will receive the first e-mail, the enrollment confirmation and course receipt, within 24 hours. The second e-mail will be a reminder that class is coming up, and will provide you with the exact location, dates, and times of your course. This will be sent the Friday before the start date of your first class. This location information e-mail is not available until Friday, even if you call us.


Your e-mail went to my “Spam” or “Junk-mail” Folder. Why did this happen?

Sometimes our e-mails inadvertently end up in students “spam” and “junk-mail” folders. This is something we have no control over and relates to your e-mail service provider. This is not a reflection of the company but simply results from students’ e-mail filters not identifying our e-mails properly. Please make sure you check all of your folders for our e-mails.


Preview policy

We do not have a first class preview policy. Only fully paid, registered students may attend our courses. We also do not offer a course materials preview policy. Unlike other companies, our courses are an entire “experience,” an immersion process.


Before I register, I would like to speak to someone who has taken the course before.

How do I do that?

Unfortunately, we cannot give out the contact information of past students, due to privacy reasons. We have test-specific testimonial sections on our website for each test with reviews from past students; many prospective students find this very helpful and informative. You can click SAT | GRE | LSAT | GMAT to view student testimonials. We are also happy to answer any questions that you may have about our courses.


Do you offer any free classes, or practice tests that we can take before enrolling in a class?

Unfortunately, No. Our course works as an immersion process, so one free introductory class does not provide substantial benefit. We run an efficient, value-based operation by offering only live, instructor-led, classroom based prep courses. Because of this structure we are unable to offer any kind of free event.

Students receive practice tests with their materials at their first class and these are included in the course fee. We do not offer practice tests that are available to take before the class begins. The class works best by using the materials in a structured and logical way. Completing practice tests and other items out of sequence might not lead to the best results.


What is your refund or cancellation policy?

If you decide to cancel prior to the Tuesday before the scheduled start date of your course, we will refund your course fee minus the $125 non-refundable administrative fee. After that, there are no refunds should you decide to cancel or not attend. Once you have attended your first class, there are no refunds of your course fee.


I need to postpone my Course. How can I do that?

There are different policies depending upon the time you request to postpone your registration.

Before Your First Class
If you decide to postpone your enrollment before your first class, you may transfer to any course that has a start date within 6 months of your original course start date without penalty; however, the entire tuition paid for your course becomes automatically non-refundable. We cannot guarantee any future course or location.

While your Course is in Progress
There are no transfers of enrollment once you have attended your first class. If you need to postpone your course, you may exercise your Free Repeat and begin the course again on the consecutive start date. Please see our Free Repeat Policy Terms and Conditions for more information.

Company Transfers
If you agree to a course transfer with us because we have cancelled your originally scheduled course, then the transferred course enrollment policies are the same as if you had originally registered for that particular course.


Transferring to a different Start Date, Changing Location, or Changing Courses once Registered.

After you are registered, you can change to a different start date course if needed. This can occur when students have unexpected events arise, or if an adjustment is needed in the timing of your admissions process. If you decide to postpone your enrollment before your first class, you may transfer to any course that has a start date within 6 months of your original course start date without penalty; however, the entire tuition paid for your course becomes automatically non-refundable. We cannot guarantee any future course or location.

Location changes are also permitted. You may transfer your registration to another city if space is available.

You can also change your registered course before classes begin. If you decide that you would rather take the GRE than the GMAT, we can change your course registration and charge the difference in course costs.


Can I transfer to another Course Location Mid-Session?

Yes, if there is a running session in the area you would like to transfer to. It does not occur often, but some students change locations because of work commitments, family vacations, and traveling. Please contact customerservice@sherwoodtest.com


Why don’t you require me to create an account to register for a course?

We don’t ask you to create an account because we want to make the registration process as easy and as quick as possible. Creating an account is not necessary to register for one of our courses.




Payments, Costs, and Scheduling Your Exam

Payments

Payment at the time of Registration

Full payment is required at the time of registration. This applies to both internet and phone registrations. We cannot hold your information on file to save a place for you in a course if you have not paid the full fee.


Paying at the door and Walk-In Registration

We do not allow walk-in registrations to our courses. Advance registration is required either online at www.sherwoodtest.com or by calling us toll free at (866) TEST-PREP. We do not accept payment at the door and instructors are not allowed to admit anyone into the classroom who is not officially registered in the course.


Registration at Classroom Locations

You must register for our courses over the phone or online. You cannot register for a course at a classroom location. Most classroom locations are hotel conference rooms set up in a classroom format. Others are at university conference centers. We rent these conference room and classroom facilities to save costs. These savings are reflected in our value-priced courses. The venues are not affiliated with us and cannot take registration and payment. They do not have information or brochures about our services and cannot answer questions about our company and course offerings.


For those who can only pay by Check or Money Order

We ask that you pay by Credit Card or Debit Card, but if you cannot, you can pay by Check or Money Order. Please print out our check form and mail it in with your full payment. Due to mail transit time and the associate processing time, please mail your Check or Money Order payment well in advance of the Course Start Date.


Payment Plans and Partial Payments

We do not have a payment plan, partial payment, or a need-based sliding scale payment system. Our courses are heavily discounted and are the lowest cost and best value of any nationwide test preparation company. To register you must pay the full course fee at the time of registration. We accept Visa, MasterCard, Discover and American Express.
 


Course Fees

Do I have to pay a Materials fee?

No. All of the class materials are included in the course cost. There are no hidden fees, and there is nothing more to buy to fully prepare for your examination.


I would like to attend just one part of the course. Do I still have to pay the full course fee?

Yes. You must pay the full course fee, regardless of which classes you actually attend. Our courses are designed to prepare students for the entire examination, not just a part of it, so the full course fee will still apply.


Do you Prorate Course Fees if I cannot attend a particular class?

When considering registration, we do not offer prorated course fees if you are planning to miss a class. For example, if you know you are going to miss one week, we cannot provide a prorated course fee that would result in a reduced or discounted fee.


Can I change my Charge Card for my Course Fee?

If you would like to change the charge card you have registered under we can do so for a $40 fee. For Example, if you have registered under your credit card but a parent or friend will be paying for the class, we can refund the charge to your card and authorize the course fee on a new card. We can make these changes up until the Friday before your first class. We cannot make changes to the charge card after your first class had begun.


Discounts

Is the course prorated or discounted if I add in late?

We do not prorate or discount our course costs if you add in late to one of our courses. You must still pay the full fee.


I want to register two students. Is there a discount for registering more than one student?

Although we would like to provide discounts for registering more than one student, we are unable to do so. Unfortunately, we do not offer discounts to multiple student registrations due to our value-based course prices.


Multiple-Student Discounts

Due to our value-based cost structure we are unable to offer multiple student discounts to those registering with a friend or sibling. All students are required to pay the same fee. We do not have discounts for two students who register together, e.g., a mother and daughter taking a GRE Prep Course together, or a brother and sister attending the same SAT Prep Course.


Can I receive a discount if I take more than one course?

From time to time we will see students who take two of our courses concurrently or one after another. Many times this is for joint programs, such as Ph.D./J.D., or MBA/J.D., or for those undecided between graduate and professional school. Due to our value-based cost structure we are not able to provide a multiple course discount.


Financial Aid, Tuition Assistance, and Scholarships

We do not offer financial aid or tuition assistance. We know that test prep can be expensive and we’ve done our best to provide a low course cost. Competitors’ test prep courses generally cost much more than ours do, and depending on the course, two to three times more. Test preparation courses should not cost that much. We believe that test prep should be available to all and we work towards that goal through our value-based courses.


Returning Students

Unfortunately we do not have discounts for returning students as our course prices are already low. Students who would like to retake the course after their free repeat has expired must pay the full course fee again.


Examination Fees

Do you offer the actual exam?

No. We offer test preparation courses but do not administer the actual examinations. All test preparation companies are independent of the test makers and no test preparation company can administer an official examination. Each student is responsible for registering and paying for the exams themselves. You are required to sign up with the test makers and they prefer students to register online. You can register for the tests at:

TEST COSTS as of February 1st, 2014:

We do not pay for the examination fees and the examination fees are not included in your course cost.


Scheduling the Exam

When should I schedule my exam if I am taking the GRE or GMAT?

This is an important question and needs to be considered carefully.

We recommend that you wait until the third week of class to sign up for the GRE or GMAT exam. Waiting a couple of weeks will allow you to ascertain your progress and determine whether or not you might need additional time to study or to complete course assignments. Some students need additional time due to their schedules. Signing up for a test date before you take the course could potentially trap you into a test date that you are not fully prepared for. Waiting until at least the third week gives a better indicator of your overall progress and is generally a sound time to make a decision on when to take your GRE or GMAT Exam. We DO NOT recommend registering for the GRE or GMAT exam before you start your course. Please keep in mind that there are rescheduling fees associated with each test; we are not responsible for the rescheduling fee if you need to reschedule an exam.


How soon after I take the class should I take the test (for GRE and GMAT test takers)?

Most students take the GRE or GMAT exam about 1 – 2 weeks after the course ends and no more than 2 months after the last class. For material retention purposes, we strongly suggest taking the GRE or GMAT within 3 months of your last class date. If you wait longer than 3 months, you might forget many of the things you learned in class.


When should I schedule my exam if I am taking the SAT or LSAT?

For those taking exams with fixed dates, the SAT or LSAT, it is best to determine which exam date you want to take based on your admissions cycle, and then look for a corresponding prep course start date that prepares for that examination. We have many course start dates throughout the year that prepare for all exam dates. Our courses are directly aligned with the examination dates so you will take the exam usually one to three weeks after the prep course ends. Please keep in mind that there are rescheduling fees associated with each test; we are not responsible for the rescheduling fee if you need to reschedule an exam.


Why is choosing a examination date is causing me a lot of stress and anxiety?

This can be stressful for a variety of reasons. When not considered carefully, the wrong exam date can actually lead to increased stress, anxiety, and decreased performance. Some students force themselves into a situation where they are signed up for a test they were not ready for. We’ve found that students can box themselves into this situation. Consider how long it will take you to prepare. Some students need more time to put in the extra work to complete all of the homework, tests, and course assignments. Give yourself enough time to ensure that you are relaxed and under no stress when you sit for your exam.


When will my school receive my official test scores?

The SAT and LSAT have fixed examination dates and corresponding official score reporting dates. When you register for an examination date check the corresponding date for when your school will receive your official test scores. Official GRE revised General Test scores are available 10 – 15 days after the test date. GMAT official score reports are available within 20 days of your test date. GRE and GMAT test takers do, however, receive their unofficial test scores immediately after their test.


When is the best time to take the SAT when I’m in high school?

The best time to take the SAT exam is during the spring semester of the junior year. This allows students to focus on their admissions packets during the summer and fall without the worry of studying for the exam. The spring semester of the junior year is generally when students are at their greatest ability level and have the most math, reading, and writing knowledge to take the test. Students, however, can take the SAT all the way up to the spring semester of their senior year depending on each school’s admissions requirements.


How does exam Scheduling for GRE and GMAT tests at Prometric Testing Centers and

Pearson Professional Centers work?

Some locations can fill up if you wait too long (for instance, more populated areas: Manhattan, San Francisco Bay Area, and Los Angeles). Please check the availability of those centers in advance to ensure that you can schedule a time to take the exam. If you cannot find a location in your immediate area you might have to travel to another suburb or city to take the exam. Some smaller cities have only one location to take the exam, and if you live in a rural area you might need to travel to take the exam in another city.

In the event examination dates are impacted and/or limited in your area, you should schedule an examination date far enough after your last prep class date so that you have extra breathing room to finish any remaining work that you did not complete within the course. The best rule of thumb is to schedule the exam far enough after your last prep class to complete unfinished work, but before the deadline for schools to receive your official scores.





Course Materials

What do I need to bring to class?

All course materials will be provided on the first day of class and there is nothing more to purchase. All you will need to bring are pencils and scratch paper. If you are taking a SAT class you should bring a calculator. Click here to view calculators approved by the College Board. An on-screen calculator is built in to the Computer-based GRE Test. A calculator is not allowed on the GMAT except within the Integrated Reasoning Section (on-screen calculator). All other materials will be provided to students on their first day of class.


Do I have to pay a materials fee?

No. All of the class materials are included in the course cost. There are no hidden fees, and there is nothing more to buy to fully prepare for your examination.


What materials are included with the course?

The course fee includes all of your materials, so there is nothing more to purchase. Everything you will need to fully prepare for your test is included. A list of materials included in the course is listed on the course syllabus page of each test: SAT Syllabus | GRE Syllabus | LSAT Syllabus | GMAT Syllabus


When will I receive my course materials?

Students receive all of their materials on their first day of class. We do not mail materials to students when you register for a course.


Can I receive my materials early?

We do not provide materials before the course begins. Our materials work best with the course. They are logically structured to be used in a certain order, so if students receive the materials before hand they might not utilize them in the best possible way. All students receive their course materials on the first day of class.


Can I receive my materials early, before the class starts or if I’m going to miss the first class?

We are not able to send your class materials early, and we only distribute class materials on your first day of the course. Our course is an immersion process and the materials are designed for that format. One of our competitive advantages is knowing how to properly structure the class through the effective use of preparation materials.


I registered late. Can you ship me my materials before my first class?

No, due to our value-based course cost structure we are only able to provide course materials at the students’ first class. We do not mail out materials to those who register late.


Can you guarantee materials and books if I register within 2 Days of the course start date?

Sometimes registering late is a necessity (e.g., funds, commitments, awareness of courses), but if you register within 2 days of the course start date we cannot guarantee availability of books and materials on your first day of class.

At Sherwood Test Prep, instructors provide you with our materials at your first class. We do not mail materials to each student. Each instructor is allotted a projected number of books/materials for a particular course. We carefully calculate how many books/materials are needed and provide instructors extras for last minute registrations. At times there can be a rush of students at the last minute that exceeds the instructor’s books/materials on file. If you happen to register close to the deadline and we cannot provide you your book/materials at your first class then we will ship you these materials by the Tuesday after the official course start date.


Can I purchase your materials by themselves without attending the course?

Our materials are only for our classroom courses. They are designed to work interactively with the course and are not designed to be used alone, or for self-study. We do not sell our course materials outside of class. Our materials are proprietary, developed in-house, and are not for sale at retail stores or online.


Are Sherwood Materials for Sale Outside of your Courses?

No. Sherwood Test Prep course materials are not for sale and are only given to students who register for our courses. You must be registered and attend our courses to receive your materials. We do not sell our materials to those not taking our courses.


If I don’t understand the material, can I receive extra help outside of class?

Yes, you can meet with your instructor briefly (up to 15 minutes) before or after class if you need additional help. Also, you can e-mail your instructor if you have any questions.


Should I buy additional Prep Materials?

We usually discourage the use of other prep materials. Our courses provide all of the materials necessary to fully prepare for the examinations. Our materials provide a streamlined approach which allows students to efficiently learn the content and strategy needed for success.

Some students who have not used math recently may need refresher help. We suggest purchasing Cliffs Notes Math Review for Standardized Tests for those GRE and GMAT students who need help with math fundamentals.

LSAT students who wish to take as many real exams as possible are encouraged to buy the most recent LSAT Prep Tests available from the Law School Admission Council. The most recent tests are sold individually and we suggest purchasing the three latest PrepTests.


Do you have computers in your classrooms?

No, we do not have computers in our classrooms. For the GRE Computer-based Test and the GMAT Computer Adaptive Test, practice tests are taken at home using the student’s own personal computer. The SAT and LSAT do not require a computer and are taken in the paper and pencil format.


Can I use a calculator on my test?

Only the SAT and GRE exams allow a calculator to be used on their test. Click here to view College Board approved calculators for the SAT. An on-screen calculator is built in to the Computer-based GRE Test. A calculator is not allowed on the GMAT except within the Integrated Reasoning Section (on-screen calculator).





Class Make-Ups

What is your class make-up policy? What options do I have if I will miss a class?

Students receive all of their course materials on their first day of class. This allows students to know which topics they will be missing and which homework assignments and practice tests to complete, should a student miss a class.

Sherwood Test Prep offers four options to students who are unable to attend one or more weeks of their course. We encourage each student to utilize one of the following options:

Class Make-Up Policy.

1) The first option is to meet with your instructor before or after a class to catch up on what you have missed. This will entail a brief overview (up to 15 minutes) of the topics, strategies, and ideas that were discussed in class.

2) The second option is to exercise the free repeat included with your course and attend the missed class at the next session. In most cases courses are offered year-round and all courses operate under the same format. For example, if you miss Week 3 of your GRE class, then you can make-up that class on Week 3 of the consecutive session; however, this option can be difficult for those who have to meet an admissions deadline.

Please see our Free Repeat Policy for more details. We can’t guarantee future course availability for this option.

3) Students can make-up a class at another location if it is available, but to streamline our course offerings all of our locations have classes on the same dates and times. If you cannot make a class at your normal date and time you will miss the class at any other location. This option, however, is good for those who will still be available at their normal class date and time but will be away from their class location due to business, school, or family. Please contact customerservice@sherwoodtest.com to determine if there is availability at your desired alternate location and to request this option. We cannot guarantee if another location will be running.

4) Students can start a course out of sequence if needed (for example, begin Week 2 and complete the course through Week 6 and then take Week 1 at the start of the next session). At the time of registration you can notify us of any class you will be missing, and we can put a notation on your file to inform your instructor. Course materials will be available for you at the first class you attend. We cannot guarantee the availability of a future course if you decide to take the course out of sequence. Sherwood Test Prep will not grant any type of refund to a student who misses a class.

Sherwood Test Prep will not grant any type of refund to a student who misses a class.




Free Repeat

Can I take the class again if I don’t pass or do not score high enough?

Yes. All of our classes come with a free repeat. There are no scoring requirements to exercise the free repeat option and you may take part of the class or all of it again at no charge. Each student receives one free repeat with their course good for the consecutive session. To see all of the terms and conditions of the free repeat and to sign up please go to www.sherwoodtest.com/repeat


How many times can I repeat the course?

You can repeat the course only once. The free repeat is only valid for the consecutive session. We cannot guarantee a course will be offered in the consecutive session for you to exercise your free repeat. Please see our Free Repeat webpage for all of our terms and conditions.


Will I receive new materials with my free repeat course?

No. You will need to reuse your existing materials. Another set of materials will not be issued.


How do I sign up for my free repeat?

Please click here to register for your free repeat. This page has all of our free repeat terms and conditions.


I will have to miss a class. Can my mom, or a friend, sit in for me and take notes?

Unfortunately, no, they cannot. Absent students cannot have a 3rd Party sit in on the class to take notes for them, etc. If you need to miss a class, you have two makeup options: (1) A brief meeting with your instructor before or after the next class, or (2) make up the missed class at the next session using your free repeat. However, we do not guarantee course availability for your free repeat.


Class Schedule

Why are your classes held only on the weekend days (Saturday or Sunday)?

Test prep can be stressful. We believe that test prep should be held on days and times that are easily accessible and relatively stress-free for all. We conveniently hold our classes on weekend days, Saturday and Sunday, because we’ve found weekends to be the least stressful time to attend a test prep course. Most students have many activities and time commitments that preclude them from attending classes on weeknights. It can often be tiresome after a long day of school and/or work to attend a weekday evening test prep course. Weekends are usually free for most and are one of the best times to take a prep course outside of one’s weekly activities and stressors. Students can be better rested for weekend held classes. This translates to higher energy, better cognition, improved memory, and increased class performance. In addition, for those who are traveling to our classes, traffic is usually lighter.


Why do you have your particular class schedules?

Our course offerings are uniform nationwide. We offer 6 week courses which provide an optimal time period to study for your exam. Our courses align with the examination dates and provide ample time to complete all of the assigned homework and practice tests. Our December Start Date Courses afford a two week break so students can spend time with their family and friends for Christmas and New Year’s.


A Holiday Weekend is coming up, will you Hold Class?

Based on academic schedules we observe only four holiday weekends per year: Easter, Thanksgiving, Christmas, and New Year’s. Although there are many other “Holiday” weekends throughout the year, we only have time in our schedule to observe these four holidays. We understand that you might have plans for a fun 4th of July or Memorial day weekend, but keeping consistent prep programs throughout the year necessitates teaching on those weekends and other holidays. We thank you for your understanding.


Transfers to another class location

I might be traveling to a different city during class. Can I attend an alternate location,

and how does that work?

Yes. If you are going to miss a class due to travel obligations, and will be traveling to one of the other cities in which we hold class, you are welcome to attend class in an alternate location. Please inform us of your desire to attend another location by e-mailing us at: customerservice@sherwoodtest.com. Advanced notice is required. We can’t guarantee that there will be an available class location for the desired transfer city.


Can I Transfer to Another Course Location Mid-Session?

Yes, if there is a running session in the area you would like to transfer to. It does not occur often, but some students change locations because of work commitments, family vacations, and traveling. Please contact customerservice@sherwoodtest.com to request a transfer at least one week before the upcoming class. We can’t guarantee that there will be an available class location for the desired transfer city.


I’m currently taking a course but would like to transfer to the next session, can I do this?

There are no transfers of enrollment once you have attended your first class. If you need to postpone your course, you may exercise your Free Repeat and begin the course again on the consecutive start date. Please see our Free Repeat Policy terms and conditions for more information.


Miscellaneous

I know I will be missing the first class, what should I do?

Some students miss their first class and it is not an uncommon occurrence. When you register, let us know that you will be missing your first class. We will note your account and notify the instructor that you will be absent on your first day. If you request, we can have the instructor contact you to schedule a brief make-up meeting before or after the second class. You will receive your course materials at the first class you attend.


I might miss more than two classes, what should I do? Should I still sign up for this session

or wait to another session?

We do not recommend missing more than two classes. Many students miss the first class or one class and this is not a big deal. Your instructor will meet briefly with you before or after another class to catch you up. If you are going to miss more than two classes we suggest that you sign up for another start date course that will better accommodate your schedule.


Can Instructors provide additional make-up hours beyond a brief make-up of a missed class?

Instructors cannot provide additional hours, tutoring, or a full make up of missed classes. Sherwood Test Prep does not provide this service due to our value-based course cost structure. Instructors will not provide additional tutoring for you if you miss a class. You will receive all of your class materials on the first day so you will know what homework assignments to complete if you miss a class.


Do you offer dedicated make-up classes if I will be missing a class?

We do not offer dedicated make-up classes because of our value based course cost structure. If we did so, it would increase the course costs dramatically, and we want to be able to offer the lowest price possible so all can attend. You will receive all of your course materials on the first day of class so you will know what homework assignments to complete if you miss a class.


If there is inclement weather in my area will class still be held?

In almost all cases, Yes. Fortunately, we rarely cancel classes because of weather conditions. Classes will only be cancelled in the most severe of weather conditions. These include flood, earthquake, torrential snow storm, etc. If weather necessitates the canceling of a class we will provide an alternate date to make-up the missed class. Sherwood Test Prep has the sole authority to determine if a class should be cancelled.





Instructors

I want to know more about my instructor. Can you give me more information?

Yes, all of our instructors are highly qualified to teach the examination. They have a top test score, university teaching experience, and a graduate degree (e.g., Ph.D., Master’s, or J.D. degree). Many of our instructors are faculty members at your local university. Our instructors work hard, put student needs first, and are committed to your success. Sherwood instructors make class enjoyable, even exciting and fun! They’re here to care about you. We only hire the best instructors in the test prep industry. We do not disclose specific instructor information and teaching assignments to prospective students.


How long has the instructor been teaching the course?

All of our instructors come to us with prior teaching experience. Unlike most other companies, we do not hire instructors without teaching experience. This is one of the important benefits of our instructors versus the competition. Many instructors have been teaching at Sherwood Test Prep for years, while some have just started out. All have been thoroughly trained in our methods and curriculum.


I’m interested in enrolling, but I would like some references. Can you provide me

with references?

Unfortunately, we cannot give out the contact information of past students, due to privacy reasons. We have a testimonials section on our website for each test with reviews from past students; many prospective students find this very helpful and informative. You can click SAT | GRE | LSAT | GMAT to view student testimonials. These are unfiltered testimonials that are from real students who have recently completed our courses.


Can you tell me who will be teaching the upcoming class?

We do not disclose specific instructor assignments to prospective students. Many times, instructor allocations are not made until close to the course start date.

All of our instructors are extremely qualified to teach our courses. Our instructors are articulate, intelligent, and committed to helping their students; we hire only the best qualified in the industry.


Can I talk to the instructor before the class starts?

We don’t have an option where you can talk to the instructor before class begins. If you have any questions about the course we will be happy to answer them for you.


What are the instructor’s reviews?

We evaluate instructors every session and use that information to continuously improve our instructors’ performance. We do not have instructor reviews for prospective students but we do have student testimonials that provide helpful insight into our courses and instructors. Each test page on our website has a testimonials section which provides information about the courses from a student’s perspective. Please click SAT | GRE | LSAT | GMAT to view test specific student testimonials.


Are instructors available outside of class?

Instructors are available through e-mail and are available to meet with students briefly before or after class. Your instructor will provide you with their e-mail address on the first day of class.


What kind of training do instructors receive at Sherwood Test Prep?

Instructors receive thorough and ongoing training in the Sherwood curriculum and methods. We continually update our curriculum to reflect recent test changes and our instructors are versed in the latest test strategy and content.


How are instructors chosen, and where do they come from?

We have a thorough and rigorous hiring process. We generally recruit instructors from graduate and professional school programs. These are instructors who have already completed or are completing a graduate (Ph.D., Master’s) or professional (J.D., MBA) degree. All instructors must have prior university teaching experience and top test scores for their application to be considered.





Course Content

Are the courses live or on they online courses?

Our classroom based courses are live, in-person, and interactive. They take place either on-campus in a classroom or at a hotel conference room set up in a classroom format. There are other students in the class, and one instructor will teach the entire course. Our courses are set up and run just like any other university based classroom course.


Do you offer online courses?

No. We only offer live classroom courses taught by an instructor. This is the same as a regular university class. We don’t believe in the effectiveness of online courses where an instructor is not present with you in the classroom. Our students learn best from someone live, who has been through it before and knows exactly what to do.


How do I know if the course will be too easy or too difficult for me?

Our courses are for all scoring levels. The instructor will adjust the class to the scoring level of the students. They can also provide an individualized, overall plan for each student, specifically geared towards their strengths and weaknesses.


Do you have any reviews on your courses?

We have test-specific testimonials pages within the course information sections of our website. You can click SAT | GRE | LSAT | GMAT to view student testimonials. These are unfiltered testimonials that are from real students who have recently completed our courses.


How large are your classes?

We have a 15 student maximum for our courses. The time of year and geographic location will influence the number of enrolled students. Courses are no longer available for registration once a class has filled to the student maximum. We do not have waiting lists for full courses should someone drop out before the class starts. Student maximums do not apply to our Los Angeles, Manhattan, Portland (OR), Sacramento and San Francisco courses.


What happens at the end of the course? Is there ongoing support, or does class just end

on the last day?

The last class usually covers a brief review of everything covered in class, a wrap up, and some psychology to tie everything together. Once the last class ends, there is no ongoing support because of our value-based course cost structure, unless you repeat the course at the next session.


Is there extra help available outside of class?

Instructors are available by e-mail to answer questions outside of class hours. They can also meet briefly with you before or after class.


Do you have honors programs?

No. Our courses are for all scores, and your instructor will adapt the course to the scoring level of the class as necessary.


How are the courses taught?

The class is run like a regular university classroom, so you will be expected to participate and take notes during class, as well as complete homework assignments. The instructor will go over content reviews, as well as strategies, techniques, and methods for the different types of questions on the exam.

To see what topics are covered each week in class, please go to the course syllabus page of each test:

SAT Syllabus | GRE Syllabus | LSAT Syllabus | GMAT Syllabus


I have specific questions about my exam, where can I go for help?

Each of our test pages has a specific frequently asked questions section that answers commonly asked questions about each test. These questions and answers can be found at each test page on our website. You may also click on the links below to view these Specific FAQ’s:

SAT Specific FAQ’s | GRE Specific FAQ’s | LSAT Specific FAQ’s | GMAT Specific FAQ’s


I’ve taken a prep course before. Would it be worthwhile to take another prep course

through Sherwood?

Yes. If you feel that you need more preparation for your exam, it is advisable to take a course through us. Our prep courses are comprehensive and will provide you with proven test strategies, techniques, methods, and content mastery to achieve maximum performance. We have a strategic, straight-forward approach to test prep that many students have found to be very beneficial.


How do I know if this class is for me?

Most students agree that Sherwood courses serve their test prep needs very well and are a perfect fit. On our website we’ve described our approach in detail and have provided a thorough class description which details our advantages and course philosophy.





Course Preparation, Homework Time Commitments, & Score Improvements

Advanced Preparation

I haven’t been in school for awhile. Can I still attend, and will it be of any benefit?

Yes, we’ve had many students in the past who have not been in school for a while, and they do well in our courses. The course begins at an introductory level, and will progress each week. Our courses include fundamental reviews to promote content mastery as well as test strategy, techniques, and methods.


Is there any preparation I should do before taking the course?

No, there is no preparation needed before taking one of our courses. We want students to come in with a clean slate, and learn our building blocks approach to test prep. The course begins at an introductory level, and progresses from there. However if you need to brush up on basic level math we suggest this additional starter and refresher book: CliffsNotes Math Review for Standardized Tests


I haven’t been in school for a while, and my math skills are very rusty. Will I be able to

keep up in your courses?

Yes, you should be able to keep up with our courses. Our courses begin at an introductory level, and then progress each week. However, if you would like to brush up on your math skills, we recommend purchasing this book: CliffsNotes Math Review for Standardized Tests


Should I do anything before my first class?

No, there is no content that students need to review before attending a class. We want students to come in with a clean slate and learn our proven Sherwood strategies, methods, and techniques.


What types of students typically take your classes?

All kinds of students take our courses. We do not have an age requirement and anyone is welcome to attend class. International students are also welcome to take our courses; however, we do not issue an I-20. Our students come from all backgrounds: many are preparing to enter college or a graduate/professional program, some have not been in school for a while, there are current professionals and those with full-time jobs, while others are currently in school, etc.


Homework

Is homework assigned and how much homework should I expect?

Yes, homework is assigned. You should expect to spend about 6 – 8 hours on items outside of class each week. Homework includes directed assignments related to the lecture and a practice test each week.


How do the practice tests work?

As the nationwide value leader, our goal is to reduce student costs. Students in our courses proctor their tests at home. Our instructors teach proper proctoring procedures and provide students with the necessary tools and information to proctor their tests effectively. Students will need to find a consistent place to take practice tests free from distraction and which is similar to a testing environment.


How many hours should I expect to commit to the course?

In addition to class time, students should expect to commit between 6 – 8 hours each week on homework and a practice test. The total time commitment including class time should be roughly 55 – 60 hours.


Scores

What scores do you get after you have taken our class?

It depends upon your starting score and your resulting improvement. Some students end in the top percentiles. Others will end with more moderate scores that are their best achievement. In general, all scores start at the students’ base ability level as an anchoring point. The resulting score improvement will depend largely upon a student’s dedication and hard work studying our material and participating in class.


What kind of score improvement guarantee do you offer?

Score guarantees are marketing gimmicks. Score improvement is a function of the product, the student’s effort, and the student’s initial starting score. Test preparation is a collaborative effort and depends upon the hard work of the individual student. It should never be thought of as money for points. No company can guarantee a student a certain score or a specific score improvement. Some companies associate a score guarantee with a money back guarantee. This almost always requires students to navigate an endless amount of red tape and fulfill arcane participation requirements. Companies that use score guarantees or money back guarantees always have fine print to block students from ever realizing these guarantees. As an honest company we do not offer fake score improvement or money back guarantees.

Instead we offer a free repeat guarantee. Each student can repeat the course free of charge and for any reason. Please click here for more information about our free repeat guarantee.





Course Location Information

I don’t see the exact class location listed on the registration area of the webpage.

Where can I find this information?

When we are in the process of obtaining a new venue for a location, we post that the address will be within a 4 mile radius of the local university/college. If this is noted on the city registration page, the exact class location is not available at this time. When the new location becomes available it will be posted to our webpage. We do apologize for this uncertainty. All students enrolled will be notified of the new location before the first class.


I want to contact the specific office location in my city. How can I do that?

We hold classes at hotel conference rooms and universities nationwide, but they are not equipped to answer questions about our class offerings. These locations are not our storefronts: we only rent classroom space from these locations for our courses. Please call us toll free at (866) TEST-PREP to inquire about or register for any of our course offerings. You must contact us via phone or e-mail: customerservice@sherwoodtest.com


Do you have any offices besides your corporate headquarters in Sacramento?

To keep course costs low, we rent classroom space from universities, hotels, and conference centers. We do not have additional corporate offices. Maintaining additional offices would only add to course costs. We strive to keep course costs as low as possible to provide accessible, in-person, classroom based courses for all.

We choose each of our classroom locations to provide an ideal learning environment with convenient locations close to, or on, local university campuses.


Why are your classes held only on the weekend days (Saturday or Sunday)?

Test prep can be stressful. We believe that test prep should be held on days and times that are easily accessible and relatively stress-free for all. We conveniently hold our classes on weekend days, Saturday and Sunday, because we’ve found weekends to be the least stressful time to attend a test prep course. Most students have many activities and time commitments that prevent them from attending weeknight classes. It can often be tiresome after a long day of school and/or work to attend a weekday evening test prep course. Weekends are usually free for most and are one of the best times to take a prep course outside of one’s weekly activities and stressors. Students can be better rested for weekend held classes. This translates to higher energy, better cognition, improved memory, and increased class performance. In addition, for those who are traveling to our classes, traffic is usually lighter.


Do you pay for parking at the course location?

No, we do not pay for parking. At most locations parking is free. Some sites require paid parking but they are generally low cost. If your course is on Sundays, there should be free public parking on city streets.


I couldn’t find the course location. What should I do?

Please reference your course location e-mail that was sent on the Friday before the start date of your class. This e-mail has the exact address and contact information of the classroom venue. It also includes a directions link on how to get there. If you cannot find this, check our webpage under the city and state of your course and you will find the course location listed. If all else fails, your instructor, based on the information you have provided us, will be calling you if you do not show up on the first day of class. We are not liable if you cannot find the classroom location.




Other Services / Miscellaneous

Do you offer programs for Foreign Students or Students on a Foreign Visa?

Foreign students and non-immigrant alien students coming to the United States for the primary purpose of study should enter the U.S. on a student visa, or an F-1 visa. Unfortunately, we are not able to issue an I-20.

Enrolling in our programs cannot be used as evidence of study to stay in the United States. We are not set up to provide these services. Foreign students can freely take our courses but this does not constitute enrollment into an official program for entrance into or continued residency within the U.S.

We do not offer our test preparation courses outside of the United States.


Do you offer Private Tutoring or “1-on-1 Tutoring”?

We do not offer private tutoring services or “1-on-1 tutoring.”  We recommend searching Craig’s List for a tutor in your area. We do apologize, but none of our instructors are available for private, individual tutoring outside of class.


Do you offer Admissions Consulting services?

Our focus is on in-person, classroom based test preparation courses. We do not offer admissions consulting services nor academic counseling. We do provide an admissions discussion in the first class. If you have specific admissions questions, you may ask your instructor at that time.


Do you offer preparation for the SAT Subject Tests?

No. We only offer preparation for the SAT general test, otherwise known as the “SAT” or “SAT I”.